eCommerce Zoho CRM Integration
Streamline your Processes
Enhance Your Relationships
Unlock the Value of your Data
eCommerce-CRM integration: Clearer insights, targeted marketing and automation
HOW WILL THIS HELP ME?
eCommerce is the buying and selling of goods and services online. An eCommerce platform is a software application that enables online businesses to manage these processes. eCommerce platforms commonly in use by small businesses include Woocommerce and Neto.
While many small businesses use a standalone eCommerce platform, integrating the platform with a system such as Zoho CRM will greatly enhance its effectiveness. After all, managing customer information and providing a good customer experience are essential to running a successful eCommerce business and a CRM system helps you to do both of these, as well as automate your processes, more efficiently.
Integrating an eCommerce platform with a CRM system has benefits in the following key areas:
Sales, marketing and customer service
Reporting and forecasting
eCommerce platform-CRM integration and your business
Many eCommerce businesses strive to monitor and measure their customers’ every activity, across channels, in an attempt to close more sales. This, together with the increasing expectations customers have for a consistent and personalized experience across channels, makes it essential for such businesses to maintain a centralised data base of customer information.
Although systems like eCommerce platforms and CRM systems usually work together very well, getting them to do exactly what your business needs them to do sometimes involves a little customisation. Squirrel and its team of developers can do this for you.
Squirrel can also help you decide if integration would benefit your business and carry out the integration for you.