Rhima Australia
The brief
Company was using outdated non-cloud based technology that no longer integrated with legacy systems. The Australian and New Zealand sales team couldn’t access CRM on the road and weren’t using customer information to its full advantage. Management had limited visibility over sales activity, customer communication and sales pipeline reporting.
The solution
- Webform
- Zoho CRM
- Zoho Reports
- Cloud based Zoho CRM
- Integrated Outlook email and calendar
- Web to Lead forms on company website for automated enquiry follow up
- Management reporting and dashboards for both sales team and upper management
- Complete migration of data from legacy system
The benefits
- Sales team can now access all customer records via mobile application and through web arming them with ability to easily add notes, log calls and track their sales pipeline.
- Increased efficiency within the business and improved internal communication.
- More organised and proficient sales team making more sales and delivering higher levels of customer service.
We had a really good working relationship with Kylie, there was a lot of good faith…. Overall the project has made the sales team a lot more organised.
Claire Sanderson
Sales Coordinator
Rhima Australia
Ask Squirrel
Could your business benefit from a similar solution? We’d be happy to help you find one. Book a free consult today.
Squirrel Business Solutions implements and integrates CRM and other cloud-based systems, and provides training and support, for small and medium-sized businesses all over Australia, including Melbourne, Bendigo, regional Victoria, Tasmania, Sydney and Brisbane. This empowers them to automate their processes and improve their efficiency.
Squirrel Business Solution’s founder, Kylie Harker, is a Melbourne based consultant who assists business owners find and implement the best fit CRM and other systems for their business. Squirrel focus on four core principles: integrating your systems, streamlining your processes, enhancing your customer experience, and unlocking the value of your data.